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Retention

Expansion Revenue

Additional recurring revenue from existing customers — upsells, cross-sells, and seat or usage growth.

Expansion revenue is the cheapest revenue you can earn: no acquisition cost, just more value to people who already trust you. It's what pushes NRR above 100%.

A healthy expansion motion (tiers, usage pricing, add-ons) means your growth doesn't depend entirely on winning new logos.

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